Refund, Returns & Shipping Policy
1. General Return Window & Eligibility At [Company Name], we stand behind the quality of our performance kits. We accept returns on new, unused, and uninstalled physical items within 30 days of the original delivery date. To be eligible for a return, the product must be in its original, unopened packaging, in resalable condition, and include all original hardware, manuals, and cables.
2. Return Merchandise Authorization (RMA) Requirement No returns will be accepted without a valid Return Merchandise Authorization (RMA) number. To initiate a return, you must contact our support team at [Support Email/Phone] with your order number and reason for return. Any packages sent to our facility without a clearly marked RMA number on the outside of the box will be refused and returned to the sender at their expense.
3. Strict Exclusions & Non-Returnable Items Due to the nature of digital tuning and vehicle security, all tuning devices, monitors, and software are strictly non-returnable once they have been plugged into a vehicle’s OBDII port. Once a tuner is “VIN-locked” to a specific truck, it cannot be reused or resold. Additionally, we do not accept returns on any exhaust components that show signs of installation, heat cycling, exhaust soot, or scratches. Custom tunes and digital downloads are final sale.
4. Restocking Fees All authorized, non-defective returns are subject to a 20% restocking fee. This fee covers the costs associated with initial shipping, warehouse handling, detailed product inspection, and repackaging. The restocking fee will be deducted directly from your total refund amount.
5. Shipping Costs & Return Freight Original shipping charges are non-refundable. The buyer is solely responsible for all return shipping and freight costs. We highly recommend using a trackable shipping service (UPS, FedEx) and purchasing shipping insurance for the full value of the parts. [Company Name] is not responsible for return packages that are lost or damaged in transit.
6. Order Cancellations If you need to cancel an order, you must contact us immediately. Orders canceled before the shipping label is created will receive a full refund. However, if the order has already been processed, boxed, or handed over to a freight carrier, it cannot be canceled and must be treated as a standard return subject to the RMA process and restocking fees.
7. Refused Shipments & Undeliverable Addresses If a customer refuses delivery of a package, or if a package is returned to us due to an incorrect or undeliverable address provided at checkout, the customer will be responsible for the original shipping costs, the return shipping costs imposed by the carrier, and the standard 20% restocking fee.
8. Damaged, Defective, or Incorrect Items You must inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect part, you must notify [Company Name] within 72 hours of receipt. We will require photographic evidence of the packaging and the part. If the error is ours or the carrier’s, we will issue a prepaid return label and send a replacement at no additional cost to you.
9. Warranty Claims vs. Returns A standard return is for an unwanted, unused item. If an item fails after installation or during use, it is subject to our Warranty Policy, not our Return Policy. Defective parts will be repaired or replaced according to the specific manufacturer’s warranty guidelines. Refunds are not issued for warranty claims.
10. Refund Processing Timeline Once your return is received at our warehouse, please allow 5 to 7 business days for our technicians to inspect the components. If the return is approved, your refund (minus applicable fees) will be processed, and a credit will automatically be applied to your original method of payment. Depending on your bank, it may take an additional 3 to 5 business days for the funds to post to your account.